TelstraSuper

The app is available for both Apple and Android smartphone and tablet devices.

• Apple devices: those using iOS 12 or above. For example: iPhone or newer
• Android devices:  those using  v9.0 and above. For example, Google Pixel 3a or newer, and Samsung phones S10 or newer).

Apple users can download it from the Apple App store, Android users can download it from the Google Play store.

The TelstraSuper app will work best on the latest iOS operating system version available, as well as the previous two versions. We therefore recommend you keep your device up-to-date.

The TelstraSuper app will work best on the latest Android operating system version available, as well as the previous two versions. We therefore recommend you keep your device up-to-date.

All members except the following are able to access the TelstraSuper app:

• Defined Benefit members
• Lifetime Pension only members (Lifetime Pension members with Personal Plus or Corporate Plus will be able to use the app)
• Members with family law splits
• Members with pending payments

You must be registered for an online account to be able to log into the TelstraSuper app.

On first login you will be asked to enter your username and password. You will then be prompted to set up biometric identification (face or fingerprint recognition) and a passcode.

If you have not registered for your online account, you can do so by completing our quick online registration.

If you have forgotten your password, you can reset it online.

If you need assistance, please call us on 1300 033 166.

Yes, on first login you will be prompted to set up a 4 digit passcode, fingerprint or face recognition if supported by your device. However, you can set this up at any stage and continue to login with your member number and password.

Apple users

You can control your touchID/face ID and passcode in the app under Overview > Profile > Security Settings . However, if you wish to use faceID, this must be first turned on in the ‘Settings’ section of your device.

Android users

You can control your fingerprint and passcode in the app under Overview > Profile > Security Settings.

If fingerprint or face recognition fails, you will be asked to enter your passcode.

If you have forgotten your passcode, you will be prompted to enter your username and online password.

Please note: our Member Services team is able to assist with your online account password reset however passcode and biometric identification can only be reset by you on your device. You can reset in the ‘Security Settings’ page of the app, found via 'Overview > Profile'.

If you lose your device you should reset your password. You can reset your password online or call us on 1300 033 166.

To keep your device secure set up a passcode but nothing too obvious like your birthday. Log out of the app when done (we’ll automatically log you out after 20 minutes if you’re no longer using it) and always lock your device when you’re finished using it.